Cemen Tech CONNECT

Cemen Tech CONNECT is for concrete operators like you. It’s live video support in your hand, backed by the understanding downtime isn’t an option. From parts manuals to service videos, our field engineers can remotely identify and troubleshoot many issues with a mixer. CONNECT is another way we strive to help you produce high-quality concrete and grow your business every day.

Download CONNECT

Live Video Support When You Need It

3 start up screens for Cemen Tech CONNECT on a smartphone.

Benefits Of CONNECT

  • Part Identification: Confirm you and a Cemen Tech field engineer are viewing the right part with live video.
  • Technical Field Support: This technology take a common device and turns it into a set of remote eyes and hands.
  • Limit Downtime: With a short turnaround time for assistance, your unit is repaired and operational quickly, minimising downtime.
  • Virtual Demos: With remote access, it’s possible to receive a demonstration or quick training recap.
  • Remote Estimating: Receive estimates for repairs and rebuilds during the service call.
  • Free Application: Cemen Tech CONNECT is a free download through the App Store or Google Play.

CONNECT Features

  • Web-based Platform: Don’t worry about installing additional hardware or software — we’ll even handle software upgrades!
  • Video Calling: Show a Cemen Tech field engineer exactly what you’re seeing and remove misunderstandings and miscommunication.
  • Two-Way Screen Annotation: Use an on-screen pointer, write a note, or circle an area in question without leaving the live, two-way call.
  • Content Sharing: Parts manuals, photos, websites, and more can be shared and discussed by an expert during the video call.
  • Multi-party Calling: Collaborate with other service technicians during a call for in-depth resolution.

Training, Field Support, Parts & More

Keep your operation going with our online parts ordering service and stay up-to-date on training and schedule on-site training today.

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